How long does it take to hear back from customer service?

Our friendly and knowledgeable customer experience team is happy to assist you with any questions or concerns via email. We answer emails 8:30am to 4pm PST and you can expect a response within 24-48 hours on average. Holidays may increase response time. We are committed to answering every single inquiry with care, so we appreciate your patience! To get in touch, send an email including your name and order number (if you have one) to: support@portlandleathergoods.com