My tote doesn’t look exactly like the one in the photo? Did you send me the wrong color?

We are always happy to review a photo of your tote to make sure that you received the correct color. In the overwhelming majority of cases, the tote is the correct color, however, as leather is a natural material and it is dyed in batches, there is a spectrum within any particular shade. This is more prominent in the brown tones, such as Cognac and Honey. We review and update our listing photos as frequently as possible to make sure the color we are sending out is represented as accurately as possible. Keep in mind that our photos are taken in either a bright studio or on the street using professional cameras, so your tote might not have the same vibrance when you open the box on your dining room table! Take your tote into natural light and if you feel the shade is off from what you expected, snap a picture for us to review and send to hello@portlandleathergoods.com along with your order number.